Who we are
What makes Strands Hair Care unique?
Strands is changing the status quo for the hair care industry by creating products based on your hair’s data. We’re introducing science and precision into an industry that has been a guessing game for so long.
Products
How does it work?
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Get your test kit.
Collect a few strands from your brush, your shower, or from a haircut.
Mail it back to our lab - the postage is pre-paid.
Get your hair analysis report and formulations.
Can I order the shampoo or conditioner if I haven’t had my hair tested yet?
We can only personalize a shampoo or conditioner to your specific hair profile after we’ve tested your hair. We want to make sure we’re customizing your hair products based on real data from your strands!
Can I order the shampoo or conditioner only?
Yes. After you have received the first order of your products, you will be able to log in to your Strands account and order/subscribe to individual bottles of shampoo or conditioner.
What’s included with my hair products?
If you ordered a bundle (test kit & shampoo and conditioner), you will receive:
1 customized shampoo
2 pumps
1 customized conditioner
1 satin travel pouch
1 scalp massager
1 hair analysis report and ingredient list
If you re-ordered a single shampoo or conditioner bottle, you will receive:
1 customized shampoo or conditioner
1 product manual and ingredient list
1 pump
Does Strands products work for all hair types?
Our hair care products are inclusive to all hair types and conditions since each product is designed based on your hair data and lifestyle.
Test Kit
What’s inside The Strands Kit?
1 set of instructions: on how to provide your hair sample, and activate your test kit.
1 sample reference card: use it to check if you have collected enough hair.
1 set of scalp test strips: use them to test your scalp sebum level.
4 scent cards: use them to sample our shampoo & conditioner scent options and choose your product scent online.
1 sample collection bag: use it to hold your hair sample after collection.
1 prepaid return envelope: use it to send your sample back to us.
Can the test kit and products be shipped to different addresses?
Yes, you will be able to change your product shipping address during your online kit activation.
Where is my Test Kit ID located?
You can find your Test Kit ID inside your test kit folder.
How and when do I do the scalp test?
You should do your scalp test when you are prompted during your online kit activation. Please make sure your hair is clean and dry before doing your scalp test to ensure accurate results.
Can I change my questionnaire answers after my kit has been activated?
Yes you can change your answers up until we receive your hair sample. To change your answers, log in to your Strands account and navigate to the My Profile page.
Is the Strands test something I take more than once?
We recommend testing your hair every six months, when you move locations for a period longer than three months, or if you change hair treatments. Your hair condition varies depending on your environment, treatment, and lifestyle, and hair damage may not be visible to the naked eye. Let’s make sure your products are up to date with your current hair condition.
Hair Sample
How much hair do I need to submit?
We only need a small amount of hair, but don’t worry about guessing the amount. In the test kit, you’ll find a sample reference card that will help you check if you have collected enough hair. Depending on your hair length and hair type, it may take a few days to collect the right amount. Always try to send us more hair than you think we’ll need.
Where do I collect my hair from?
You can collect hair from your brush/comb, shower, or haircut.
Can I combine hair from different sources?
Absolutely! We just need to make sure you send us enough hair by checking the reference card.
Can I send in hair that I already have in my brush/comb?
Yes! Just make sure that your brush/comb’s hair will reflect your current hair routine and treatment.
Does my hair need to be clean?
No. The cleanliness of your sample will not affect your results because we’ll clean your hair sample once it arrives at our lab.
How long does it take for my hair sample to arrive at the Strands lab?
Your sample should arrive in 2-3 days.
What happens if I didn’t send enough hair?
We’ll reach out to you by email or text to let you know. Then we’ll ship you another sample collection bag and prepaid return envelope to collect more hair.
Subscription
How does the subscription plan work?
Once you’ve completed a hair test and received your first order of customized products, you can schedule ongoing deliveries of your custom shampoo and/or conditioner at the cadence of your choice (every month, every 2 months, or every 3 months).
A few days before your subscription order is set to be delivered, you will receive an email reminder to adjust your bottle scent, change your delivery date, or update any delivery details (like your address or billing info).
Shipping
What’s your refund policy?
You’re welcome to refund your personalized products within 30 days of when your order shipped. See our full refund policy here.
Which countries do you ship to?
Currently we only ship to the U.S. In the future, we’ll be shipping to other countries. Stay tuned! We’ll make announcements on social media. Follow us at @Strands_Hair
How much does shipping cost?
We charge a standard $5.00 shipping fee. Shipping is free with subscriptions.
When can I expect my order?
After ordering The Strands Kit, your test kit will arrive in 2-3 days.
Once we receive your hair sample, our testing process takes ~1 week to complete depending on order volumes. This includes: generating your hair analysis report & personalized ingredient list.
Your products will be formulated and sent to you immediately after testing.
Check on the status of your hair analysis and product formulation on your online Strands account.